Hello, I’m Kara.
I’m an experienced AI Conversation Designer with a passion for AI ethics, design research and creating intuitive user experiences.
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6+ Bots Created
For industries ranging from healthcare, telecom, retail, and US enterprise. Plus countless demo bots.
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5+ Years of Design Experience
Across Web Design, UX Writing and Conversation Design.
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Passionate about Ethical AI
I have created Ethical AI frameworks for businesses and adhere to these guidelines within my work.
Projects
Alf - Chatbot
Alf was built for a fast-moving, patient-first environment - an online medicinal clinic where people often arrive with pressing questions and a need for straightforward, reliable answers.
Cura - Chatbot
Cura was designed to be a trusted digital companion for customers and patients navigating the often complex world of pharmaceutical services. Whether someone needed to track an order or simply get a quick answer to a health-related query, Cura was built to meet them with clarity and calm.
Alice - Voicebot
Alice was designed to solve a deceptively simple problem: helping customers reserve a piece of clothing over the phone. But behind that simplicity was a surprisingly nuanced design challenge.
Connie - Voicebot
Connie was built for one of the most demanding environments in conversation design: a voice assistant that helps employees navigate their 401k retirement savings decisions.
My Approach
Human-centred by design
I start with the people behind the conversation. By understanding users’ needs, behaviours and expectations, I design experiences that feel intuitive, natural and purposeful.
Technology with purpose
I believe the use case should drive the technology, not the other way around. Whether it’s deterministic flows, generative AI or a hybrid approach, I consider the needs of the user, the complexity of the task and the level of control required to determine the right solution.
Responsible by design
Effective conversational AI needs to be more than engaging. It needs to be trustworthy, safe and transparent. I consider privacy, appropriate guardrails and the limitations of the underlying technology throughout the design process.
Driven by evidence
I use customer research and data to uncover pain points, identify patterns and prioritise opportunities. From contact-centre insights to user feedback, evidence helps me focus on the problems that matter most.
Designed to evolve
Conversation design is an iterative process. I prototype, test and refine experiences, using feedback and performance insights to continually improve the interaction.
Focused on outcomes
A great conversational experience should work for both the user and the business. I aim to create solutions that make tasks easier, reduce friction and deliver measurable value - with continuous monitoring and improvement beyond launch.